FAQ

Yes! Lifeguard-Pro certifications are accepted in all 50 U.S. states & 46 countries. 

Not only our Lifeguard courses more available than ever before, they are also nationally and internationally recognized!

Lifeguard-Pro Certifications are:

• Accepted in all 50 U.S. States
• Accepted in all U.S. Territories
• Approved by USA Swimming for Nationwide Use
• Approved by the U.S. Navy for Worldwide Use
• Approved by Scouting America (formerly Boy Scouts of America) for Nationwide Use
• Accepted by the U.S. Military for Use at U.S. Military Bases around the World
• Accepted by United Nations Multi-National Peace-Keeping Forces for Use at Military Bases around the World
• Accepted by Girl Scouts of America for Nationwide and International Use
• Used by Governments of States, Counties, Cities, and Towns
• Used by State Parks, County Facilities, City Parks & Recreation Departments, Water Parks, and Amusement Parks
• Used by Police Departments, Fire Departments, and Professional Rescuers across the Country
• Used by Public Schools, Private Schools, Colleges, and Universities around the World
• Used by Members of Prominent Youth Camp Organizations such as YMCA, Scouting America, Boy Scouts of America, Girl Scouts of America, 4-H, Nike Sports Camps, Easterseals, American Diabetes Foundation, Christian Camps Association, Jewish Camps Association, State Youth Camp Associations, American Camp Association (ACA), and many more!
• Used by Prominent Swimming Organizations for Swim Schools, Learn to Swim Programs, Swim Leagues, Swim Teams, Swim Coaches
• Used by Public and Private Beaches, Swimming Pools, Aquatic Centers, and many more!

Yes, U.S. Navy has thoroughly reviewed and approved Lifeguard-Pro certifications for use by U.S. Navy worldwide.

Yes, Scouting America (formerly Boy Scouts of America) has thoroughly reviewed and approved Lifeguard-Pro certifications for use by Scouting America members. 

Verify:  https://www.scouting.org/outdoor-programs/aquatics/scouting-america-lifeguard-instructor-transition/

Yes, USA Swimming has thoroughly reviewed and approved Lifeguard-Pro certifications for use by USA Swimming members and coaches. 

Verify: https://www.usaswimming.org/coaches-leaders/coaches/coach-safety-requirements

Why employers globally prefer Lifeguard-Pro

Employers worldwide consistently select Lifeguard-Pro for our internationally acclaimed certification training program, recognized across all 50 U.S. states, every U.S. territory, and in 46 countries globally.

Lifeguard-Pro makes Water Safety Swim Instructor certification training for your staff ultra-convenient and super easy. Choose your desired courses and dates, and we’ll bring professional instructors directly to your facility for on-site, flexible training that starts when you’re ready. Our instructor-led Water Safety Swim Instructor sessions culminate with immediate certification card issuance, simplifying the process to make your staff instructors without the hassle of bureaucracy.

Our Lifeguard Certification Training model is designed to significantly reduce accidents through comprehensive, advanced, and specialized courses led only by experienced professionals. This on-site approach not only enhances protection but ensures better preparation and offers iron-clad legal liability protection.

We’re committed to quality assurance, meticulous training documentation, and providing the best legal liability protection, all backed by our lowest price guarantee. With Lifeguard-Pro, you’ll save time and money, benefit from free remedial training, cancellations credit, and upgrades to Lifeguard-Youth Camp Certification, all free from bureaucratic and administrative fees.

Step 1: Register  by submitting the form on our registration page. 

Step 2: Purchase our home-study course. 
After registering for your course online or over the phone, you will automatically receive payment instructions at your registered email address (check both your inbox and spam folder). Simply follow the payment instructions in that email to purchase your online Home-Study Course.

Step 3: Login & begin your course.
Upon receipt of your online Home-Study course payment, we will promptly email to you an authorized username and password in an email entitled ‘Start Your Course’.

Step 4: Complete the home-study course. 
You may work in the comfort and convenience of your own home, and progress at your own pace. You may stop and start the Home-Study Course as often as you like (except while you are taking a timed exam).

Step 5: Schedule your instructor-led training class. 
You must complete all online Home-Study course requirements before requesting an Instructor-Led Training Class.

Once you have successfully completed all your online Home-Study Course requirements,  you should contact your Instructor or Lifeguard-Pro.org.

Step 6: Pay for your instructor-led training class. 
Pay your local instructor directly for your Instructor-Led Training Class. Acceptable payment methods often include:

• Cash
• Personal, Certified or business check
• Money order
• Bank wire transfer,
• Electronic payment methods (Zelle, Venmo, Remitly, Revolut, Wise, Western Union, Apple Pay, and Google Wallet).

Ask your Instructor or Lifeguard-Pro for detailed payment instructions.

Step 7: Attend instructor-les training class. 
At Instructor-Led Training Class, you must successfully complete:

(1) All course required physical skills no less than 3 times under the direct supervision of your Instructor; and,

(2) Lifeguard, CPR and First Aid closed-book, instructor proctored, written Final Exam with a correct score of 90% or higher.

Step 8: Complete instructor-led training class. 
At the conclusion of your Instructor-Led Training Class, you and your Instructor will fill-out and sign your Certification Request Form (CRF). If you are under the age of 18, your parent or legal guardian must sign the form for you. This form verifies that you successfully completed all course requirements for certification.

Step 9: Request your certification card. 
Upload your completed and signed CRF to your Lifeguard-Pro.org Profile in the section titled ‘Upload Certification Forms’. 

Lastly, from within your Profile, check the box titled ‘Issue my certification’ or notify your Instructor that you have completed all course requirements. 

Step 10: Receive your certification card. 
Upon satisfying all the course requirements detailed in the steps above, we will promptly email to you a hi-resolution digital image of your certification card – usually within 3 days. However, if you are in a hurry, just give us a call and we’ll try to expedite the process for you.

U.S. Department of Labor permits Lifeguard certification candidates to enroll in a Lifeguard certification course at 14.5 years old, and a Lifeguard certification can be issued to the candidate when the candidate is 15 years or older. It should be noted that all 15 year old Lifeguards must work with another person who is at least 16 years old. A 15 year old Lifeguard cannot work alone. 

Included in your purchase:

Your purchase includes all course required materials for certification, which include textbooks, instructional videos, exams, forms, and certification card. If the course description specifically states it, then your purchase will also include the course required Instructor-Led Training Class.

After purchasing your course, are you having one of these technical problems with our website:

1. The purchased login Username & Password that we provided to you, do not enable you to login to Lifeguard-Pro.org or access your online course materials; or
2. Once logged in to Lifeguard-Pro, a Lifeguard-Pro.org website feature or function is not working properly?

If yes, go to our contact web page and email us a request for assistance. Be sure to include your contact information, so we can promptly get in touch with you. 

Please, keep in mind that our Technical Support team is not capable of answering any sales or customer service questions.

Congratulations on purchasing your course! Here’s how you get started:

1. 1. Login: Go to www.Lifeguard-Pro.info, use the authorized username and password you received, and ensure they’re case-sensitive (delete any blank spaces before or after).

1. 1. Profile Completion:
      • Click the “Profile” tab at the top of the webpage.
      • Fill out all the fields marked with an asterisk (*) and click “Save”.
   2. Start Your Course:
      • Click the “Start Your Course” tab.
      • Look for the blue “Start >> [Name of Your Course]” button and click it.
   3. Follow Instructions: On the “Course Instructions” webpage, complete each step in order.

1. 1. Schedule Instructor-Led Training:
      • At the step for “Schedule & Attend Instructor-Led Training”, contact your instructor (employer/private instructor/Lifeguard-Pro).
      • If they don’t respond promptly, email Contact@Lifeguard-Pro.org or call 1-954-607-2282 for assistance.

1. Complete Training:
   • After finishing both your Online Home-Study Course and Instructor-Led Session, you’ll receive your certification card!

You’re well on your way! Let’s dive in and get you certified!

Updating your student roster by adding, editing, deleting, registering, or activating students is super simple!

Here’s what you need to do:

Email Us: Send an email to Contact@Lifeguard-Pro.org.

1. 1. Include Payment Info: In the email, tell us whether you already paid for the student course tickets or if you still need to pay for them. If you’ve already paid, make sure to attach or reference any previous payment for the group.

1. 1. Provide Student Details: Include each student’s full name, email, phone number, and the course name for which they are enrolled or will be enrolled.

1. 1. State What Action You Want: Clearly instruct us on what you want us to do for each student—whether it’s adding, deleting, editing, registering, or activating.

1. 1. Immediate Action: We will promptly take action based on your instructions and send you an email with each student’s authorized username and password, enabling your students to immediately begin their courses!

1. Need Expedited Service?: If it’s urgent, after you’ve sent us the email, you may also call us at +1-954-607-2282 to request expedited service.

Let’s make it happen!

If you have completed Part One (Online Home-Study Course), and now you want to schedule Part Two, (Instructor-Led Training class), you must:

1. 1. Email Contact@Lifeguard-Pro.org or phone +1-954-607-2282.
   2. State that you have completed your Online Home-Study Course and you now need to participate in your Instructor-Led Training class.

Tell us your:

1. 1. • Name
      • Email
      • Phone number
      • Course in which you are enrolled
      • State in which you are located
      • Date by which you need your certification in your hand, and
      • Three dates on which you are available to participate in an Instructor-Led Training class.

Lifeguard-Pro will promptly contact you and get you into a convenient Instructor-Led Training class.

If you have successfully completed both the online Home-Study Course and Instructor-Led Training Class, you can request your certification card.

To request your certification card:

1. 1. Email Contact@Lifeguard-Pro.org

1. 1. In your email, state you have successfully completed your Online Home-Study Course and Instructor-Led Training Class

1. 1. To request your certification card.

Tell us your:

1. • Name
   • Email
   • Phone
   • Course in which you are enrolled

Lifeguard-Pro will promptly email your certification to you at the email address you provided in your Lifeguard-Pro.org Profile.”

Lifeguard-Pro and American Red Cross certification courses are legal equivalents, but with Lifeguard-Pro you get a host of additional free upgrades!

• • Legal Equivalent. If you’re reluctant to change, have no fear. Lifeguard-Pro and American Red Cross certification courses are essentially identical — so, switching from American Red Cross to Lifeguard-Pro is no real change. With Lifeguard-Pro, you can keep doing what you’ve always been doing.  Both Lifeguard-Pro and American Red Cross train and certify the same course knowledge and the same course physical skills. In fact, the Lifeguard-Pro and American Red Cross certification courses for C.P.R., A.E.D., First Aid, Oxygen Administrator, Bloodborne Pathogens, Lifeguard, and Water Safety Swim Instructor certifications are deemed legal equivalents.  So, if you’re familiar with the American Red Cross certification courses, then you’re already familiar with the Lifeguard-Pro certification courses. There is nothing included in the American Red Cross certification courses that is not included in the Lifeguard-Pro certification courses, and there are no conflicts between the American Red Cross program and the Lifeguard-Pro program. In fact, American Red Cross certified employees can work side-by-side with Lifeguard-Pro certified employees without conflict because the two courses are deemed legal equivalents. So, if you feared changing your safety training, don’t worry anymore. Either way, you’ll be learning the same course knowledge and same course physical skills.

• • More Convenient Courses. Is shorter course duration and scheduling flexibility something you would like? If yes, we’ve got you covered. Our students overwhelming tell us that they love our training format which let’s them participate in an online home-study course followed by a one day of instructor-led training. This is a really convenient training format that fits today’s busy lifestyle. Students visit their instructor one day and that’s it. It’s super-convenient. Unfortunately, our competitor is still out of touch with what the consumer wants and needs. Our competitor is still offering certification classes that require the candidate to travel to 4, 6, or 8 training classes to achieve certification, and if you miss a class, you fail the entire course — and, probably no refunds! If you’re a certification candidate or instructor, do you want to complete your training in one day or eight days? I think you’ll agree that Lifeguard-Pro is the most convenient safety training certification option. Lifeguard-Pro certification courses are 100% task-based courses and not task-based courses that also have an hourly requirement. That means, with Lifeguard-Pro, once you demonstrate competency of all the course required knowledge and physical skills, your class is over. No more needlessly sitting around or travelling to unnecessary additional classes to meet the up to 32 hour minimum requirement for certification. No longer will you be penalized for being smart, dedicated, focused, or prepared. You can get certified as fast as your abilities permit!

• • More Available Courses. Lifeguard-Pro courses are available in all 50 U.S. states, all U.S. territories, and 46 countries around the world. So, wherever you are, we’re nearby. Our goal is to make public safety training more available than ever before. As a public safety training company, we believe that if safety training is more accessible, then more people will participate in safety training. That’s how we will save more lives together. To accommodate you busy schedule, we offer several super-convenient training formats depending on your course, location, and budget: (1) Online training only, (2) Online training  plus live instructor-led training delivered via a remote video classroom, and (3) Online training plus traditional instructor-led training in-person. We listen to our customers and offer training formats that better satisfy their needs. Which training format works best for you?

• • Less Expensive – Lowest Price Guarantee. Lifeguard-Pro is a true public service company dedicated to saving lives and giving back to the communities we serve. We believe that no individual nor community should be deprived of public safety training because of price. That’s why we have a lowest price guarantee. Lifeguard-Pro guarantees that you will never have to pay more than 90% of the lowest course cost in your local area. Just email us a link to the lowest priced course in your area and we’ll match that price and reduce it by at least an additional 10%. We believe that if public safety training courses are more affordable, , then more people will likely get trained on how to better protect the public. That’s how we can save lives together!

• • • More Comprehensive Training. Most employers agree that an employee with more safety training and more frequent safety training will simply be better prepared to prevent and respond to patron emergencies, and better able to protect the employer and their business from lawsuits. That’s why so many safety conscious employers choose the modernized Lifeguard-Pro over the old American Red Cross safety training program. How do we provide more comprehensive training? Let’s take a look: 
      (1) Lifeguard-Pro provides about 10 times the exam questions. To earn a lifeguard certification with our competitor’s old program, a candidate must answer about 40 questions correctly. With Lifeguard-Pro a candidate must answer over 600 questions correctly, documenting their mastery over every course required principle. Which training method do you want for your employees who are going to be protecting you and your interests?
      (2) Lifeguard-Pro provides triple the physical skills training. To earn a lifeguard certification with our competitor’s old program, a candidate must perform each course required physical skill successfully at least once in the presence of their instructor. With Lifeguard-Pro, to earn a lifeguard certification, a candidate must perform each course required physical skill at least three times under the direct supervision of their instructor. Do you want a lifeguard, swim instructor, or rescuer with more or less training when it comes to protecting your patrons’ safety, and you and your business’ financial survival?
      (3) Lifeguard-Pro provides annual recertification to ensure that your lifeguards, swim instructors, and rescuers are properly trained to comply with all state laws and regulations, and provide you with the very best training in the industry. Currently, four U.S. states, countless beaches, hospitals, rescue organizations, ambulance companies, private organizations, and employers prudently require annual safety training for lifeguards, swim instructors, and/or rescuers. Why do these entities require annual training? It is because they know that more training leads to better accident prevention and better accident response. It’s that simple. To earn a lifeguard certification with our competitor’s old program, a lifeguard must renew their certification every two years. With Lifeguard-Pro, we require every lifeguard, swim instructor, and rescuer to renew their certification every year because saving lives matters. We know that a little bit of extra training can be the difference between life and death for a patron, and prosperity and bankruptcy for an employer. Surprisingly, annual training doesn’t even cost more money! Lifeguard-Pro has a lowest price guarantee to ensure you that Lifeguard-Pro certification course prices will always be lower than all our competitors’ prices. More training, more protection, and a lower price? Lifeguard-Pro can’t be beat.
  • • Built-in Quality Assurance. Do you care about the quality of your staff safety training? If yes, then you want a Lifeguard-Pro certification. There’s no question about it. A lifeguard, swim instructor, or rescuer is a safety measure to prevent and respond to accidents. If you’re an employer and you’re hiring a lifeguard, swim instructor, or rescuer to protect you and your business’ financial well-being against lawsuits, and your patrons’ safety, then don’t you want to know that your employee was trained to the highest standards in the industry? Don’t you want to be able to prove in a court of law, if necessary, that your employee was trained to the highest industry standards, and in accordance with all applicable laws, regulations, and the industry standard. If you’re seeking high-quality safety training, and you want to be able to prove it later, then you’ll be thrilled to know that Lifeguard-Pro certifications can include over 10 times more training than similar American Red Cross certification courses. For example, to become an American Red Cross Lifeguard, a candidate only needs to answer about 40 questions correctly and then the candidate can earn an American Red Cross Lifeguard, CPR for the Professional Rescuer with AED, and First Aid certification. Wow! Doesn’t that seem to be woefully insufficient training and possibly negligent on its face? Well, that’s our opinion too. That’s why to earn the same certification, Lifeguard-Pro requires your candidate to answer over 600 questions correctly, and perform each physical skill at least 3 times under the direct supervision of their instructor (and our courses don’t even take more time to complete). But, that’s not all. With Lifeguard-Pro you can prove that you provided to your staff the absolute most comprehensive safety training in the industry. All your candidate’s training is thoroughly documented automatically online, manually in-person, and double signature verified by the candidate and instructor. So, if you think that you and your business deserve your staff to be trained to the best standards in the industry and you want to be able to prove it to your management or a court of law, then Lifeguard-Pro is the only choice for you!
  • • Better Legal Liability Protection. As a manager or business owner, is it important to you that your staff safety training protects your patrons from physical harm, and protects you and your business from potentially catastrophic financial losses that could cause you to lose your personal assets and even your entire business? If yes, then you’ll be excited to know that Lifeguard-Pro boasts the best legal liability protection in the industry with unparalleled training documentation to better protect you, and your business in the event of lawsuits. A lifeguard, swim instructor, or rescuer is a safety measure to prevent and respond to accidents. If you’re an employer and you’re hiring a lifeguard, swim instructor, or rescuer to protect you, your business, and patrons, you need to know and be able to prove in a court of law, if necessary, that your employee was properly and thoroughly trained in accordance with all applicable laws, regulations, and the industry standard. If you can’t prove with documentation that your employee’s training satisfied all applicable laws, regulations, and the industry standard for certification, then you could be held legally liable for negligently putting that employee on duty as a professional rescuer. Courts generally say, if you can’t prove something, then it didn’t happen. So, if you can’t prove that your employee met every certification requirement prior to you putting that employee on duty, your insurance company could refuse to cover your insurance claim, and/or the court could hold you legally negligent and responsible for the accident. Such a situation could be financially catastrophic and could easily devastate your life and put your company out of business. Lifeguard-Pro has the legal liability protection in the industry. We thoroughly document for you that every one of your Lifeguard-Pro certified employees has completed all certification requirements. For example: We document that prior to certification every one of your candidates:
      (1) Read every course required textbook.
      (2) Studied every course required instructional video.
      (3) Successfully completed all course required exams with a correct score of 90% or higher.
      (4) Received answers to all their questions about their course to ensure comprehension.
      (5) Successfully performed all course required physical skills no less than three times under the direct supervision of their instructor.
      (6) Personally initialled (and had their instructor also initial) every physical skill the candidate successfully performed at least three times under the direct supervision of their instructor.
      (7) Signed (and had their instructor also sign) an affidavit stating that all course requirements were successfully completed.
      (8) Signed a liability release waiver promising to hold harmless their instructor and employer for the cardholder’s acts, errors, and omissions that the cardholder commits while serving as a professional lifeguard, swim instructor, or rescuer, and
      (9) Completed a Lifeguard-Pro course completion review verifying that the candidate met all requirements for certification.
      Such quality assurance training documentation is vital to the employer being able to defend themselves in a court of law against negligence lawsuits. Some say that the American Red Cross program doesn’t offer adequate training documentation to protect the employer in negligence lawsuits because the American Red Cross program is so old that it never contemplated lawsuits against employers. Well, Lifeguard-Pro is modernized to serve today’s litigious society, and it anticipates the reality of lawsuits in this day and age. That’s why we thoroughly document your employees’ training to legally protect you, and your business in the event of a lawsuit, and better protect your patrons from ever being injured in the first place. Now that you know the critical importance of built-in legal liability protection, don’t you want a safety training program that anticipates lawsuits, thoroughly documents your employees’ safety training, and better defends you and your business in the event of lawsuits? If yes, then Lifeguard-Pro is the only answer!
  • • No More Time-Wasting Bureaucracy. Do you want a safety training program that is simple, swift, efficient, and effective? Are you sick and tired of all the regulations, rules, and needless time-wasting bureaucracy included in our competitor’s courses? We feel your pain. We hear these complaints every day from folks like you. Customers tell us that the American Red Cross courses are frustratingly bureaucratic, time-wasting,  and filled with efficiency stifling regulations and rules that create legal liabilities for you. Many Lifeguard Instructors and employers complain that working with American Red Cross is so frustrating that it is like working with the Department of Motor Vehicles — so many forms, applications, obligations, rules, regulations, etc. It’s a nightmare. Well, with Lifeguard-Pro, we eliminated all needless paperwork, forms, rules, regulations, restrictions, and limitations that we don’t think serve the public interest. We streamline the process of training and certifying your candidates. No Authorized Service Provider applications. No Authorized Service Provider Location contracts. No geographic teaching restrictions. No advanced notice required before teaching classes. No minimum class sizes. No mandatory equipment purchases. No burdensome renewal process. No unnecessary rules, regulations, restrictions, limitations, nor hidden fees. At Lifeguard-Pro, we want you to focus your time and energy on providing quality safety training. Don’t waste your time and energy on exhausting and confusing paperwork for which you are not even paid! Ready to free yourself from the nightmare of a quasi-like government program, and get with an innovative, customer service oriented company that is dedicated to your customer satisfaction? Lifeguard-Pro is your answer.
  • More Speciality Training. Are you one of those employers who believes that quality of safety training matters? If yes, then you’ll love Lifeguard-Pro. We believe that advanced speciality training makes better rescuers. As such, we offer all the same Lifeguard certification courses as our competitor, plus 3 additional Lifeguard speciality courses to better train your lifeguards to better perform in your specific type of workplace.
    (1) Lifeguard Shallow Pool (max depth 5 ft.) – designed for lifeguarding shallower pools. It takes less time, and costs less money. It has a more modest swim requirement, making it easier to obtain certification.
    (2) Lifeguard Deep Pool (max depth 20 ft.) – designed for lifeguarding deeper pools and diving wells. If your swimming pool is more than 10 ft. deep you might discover that the typical American Red Cross Lifeguard Swimming Pool course is the correct course for your staff. You’ll likely need the Lifeguard-Pro Deep Pool (max depth 20 ft.) certification course to legally protect yourself and your facility.
    (3) Lifeguard Youth Camp – designed  to better train lifeguards to serve as lifeguards in a youth camp environments. Youth camps are so highly regulated that a Lifeguard really should be provided speciality training to be able to properly serve in a youth camp environment. We provide this Youth Camp supplemental training absolutely free!
  • Award-Winning Customer Service. Are you sick and tired of giving your money to a behemoth organization that doesn’t care about you or your success, cancels scheduled training with no consideration for how it impacts you, has no appreciation for your business, and exasperates you with their utter lack of attentive and responsive customer service? Well, it’s time to upgrade to Lifeguard-Pro’s Award Winning Customer Service Team. We care about you and your business. We appreciate your business. Our customers love us. Our Account Specialists are available to serve you via telephone from 9:00 am to 10:00 pm Eastern Time (New York), 7 days a week. Our Chat Team is available to answer your questions and book appointments for 24 hours a day, 7 days a week. Isn’t it time that you get the respect and service that you deserve? Upgrade to Lifeguard-Pro now. 

Lifeguard-Pro was voted “Best All Around Certification Company”.  Isn’t it time you discover what hundreds of thousands of your peers already know? Let’s get you upgraded!  Contact Us

For about 20 years, we’ve been proudly providing public safety training to all 50 U.S. states, all U.S. territories, and 46 countries around the world. We certify over 300,000 customers annually worldwide. But, you still haven’t discovered Lifeguard-Pro?  Well, if you’re a skeptic, and think Lifeguard-Pro is too good to be true, you might want a referral vouching for Lifeguard-Pro. In that case consider asking the authorities in the industry. Ask your state government, neighboring state governments, U.S. Navy, USA Swimming, and Scouting America.  You’ll discover Lifeguard-Pro is universally accepted. For more specific questions Contact Us.

If you are seeking a customer referral from one of our clients, you must first fill out and submit a completed Customer Form, so we can learn who you are, where you are, which courses you want, how many courses you want, and when you want them. Then, due to respect for the privacy of our customers, we ask that you email your customer referral request to us (see Contact Us). We will forward your email to several customers who have a similar customer profile to you, and who have agreed to speak with potential Lifeguard-Pro customers. If our customers respond to your email, they will respond directly to you via email. Lifeguard-Pro will not filter nor view our customers’ emails to you. -Cheers!

Email us via our Contact  Us form to request our W-9 form. In your email include:

• Your company name
• Your company address
• What you purchased from us
• Dollar amount of your purchase, and
• Date of your purchase

We will promptly verify your submitted information and respond with the requested W-9 form.

Lifeguard-Pro certifications are accepted by all 50 U.S. states, all U.S. territories, 46 countries, U.S. Navy, USA Swimming, Scouting America (formerly Boy Scouts of America), and essentially every industry-leading organization in the world. 

If your organization has a list of certifications that it accepts,  and Lifeguard-Pro is not yet on that list, it is likely because we didn’t know you had a list. So, we never asked to be on your list. 

To get Lifeguard-Pro on your organization’s private list, simply Contact Us with all the relevant contact information for the parties in your organization who maintain your list.

We’ll make a quick request for Lifeguard-Pro to be added to your organization’s list. 100% of the time the organization simply reviews the Lifeguard-Pro certification program and adds Lifeguard-Pro to their list. It’s that easy.

It would be extraordinarily unusual for a private organization to conclude that they disagree with the findings of all 50 U.S. state governments, all U.S. territories, 46 countries, U.S. Navy, USA Swimming, Scouting America (formerly Boy Scouts of America), and the rest of the world. 

Thanks for helping get Lifeguard-Pro on your organization’s list. 

Let’s fix that for you! If you’re having trouble logging in, here’s a step-by-step guide to resolve it:

1. Username & Password: First, double-check that you’ve entered your username and password exactly as they were provided. Remember, they are case-sensitive. Be careful to avoid adding any blank spaces before or after your username or password—this often happens when copying and pasting.

2. Delete Cookies: If you’re still having trouble, delete your browser cookies and history. Here’s how:

   • Go to your browser settings and clear browsing data (make sure cookies are included).
   • Close your browser afterward.

3. Reattempt Login: After clearing cookies, reopen your browser and try logging in again. Copy and paste your username and password, and carefully delete any blank spaces that might appear before or after.

4. Manual Input: If copying and pasting the credentials doesn’t work, try typing them manually. Again, be cautious with spaces and case sensitivity.

5. Error Messages: If you’re seeing an error message, write down exactly what it says. You can send the error message to us at Contact@Lifeguard-Pro.org or call us at +1-954-607-2282 for prompt help.

Let’s get you back into your course! If you’ve followed all the steps and still need help, reach out to our customer service team for direct assistance.

Yes! We are proud to offer a 20% discount to  all active, and post-active U.S. soldiers and their immediate families. To claim your U.S. military discount, simply email us proof of your military affiliation and tell your Lifeguard-Pro Account Specialist, so they can subtract the discount from your bill. That’s it. Super-easy!

We are so sorry to hear that you are requesting a refund. We strive to provide the very best service in the industry. Most refund requests are a result of simple misunderstanding. Let us try to help you. Send us an email from our Contact Us web page or give us a call and ask to speak to a manager. We’ll be happy to help. If after giving us a chance to solve your problem, and you still want to request a refund, follow the instructions below.

REFUND REQUEST
Email us from our Contact Us web page and tell us:

1. What is your name and the name of the purchaser
2. What you purchased
3. When you purchased it
4. How much you paid
5. Which method you used to pay (i.e., cash, credit card, ACH, international wire transfer)
6. Whom did you pay (Lifeguard-Pro.org, a Lifeguard-Pro  affiliate, another business, or an instructor from another business)
   3. Why you are requesting a refund
   4. Tell us how you have complied with the published Terms & Conditions of Sale to which you agreed. Click to view – Terms & Conditions of Sale

Management will promptly review your refund request in accordance with our published Terms & Conditions of Sale and respond to you via email, usually within 3 business days.

Yes, with the approval of a Lifeguard-Pro manager, we will accept purchase orders (P.O.). Simply, Contact Us and request approval. Upon approval, you will be authorized to register and activate your students prior to payment.

However, your purchase order must be paid in full prior to Lifeguard-Pro delivering instructor-led training or certification cards.

VOLUME PRICE DISCOUNT
The purpose of volume pricing is to encourage larger purchases. Larger purchases save us customer service time and effort processing payments, registering students, activating students, and tracking students payment history and course performance. 

On the contrary, multiple purchases impose a greater customer service burden on our system to process payments, register students, activate students, and track students across multiple invoices.

Therefore, customers cannot add previous tickets purchased with subsequent tickets  purchased because the customer did not purchase all the tickets at the same time. So, each purchase is considered a separate purchase.

To receive the benefit of volume discount pricing, the customer should consider purchasing all their ticket for this year (and possibly upcoming years) at one time and on one student roster. The customer will be able to take full advantage of our volume pricing discounts for a substantially better price!

However, as a bonus, customers can always purchase at the lowest course ticket price that they have paid to Lifeguard-Pro in the calendar year.

For example, the customer purchases 24 Lifeguard course tickets at $89.99. Later, the customer wants to purchase 1 Lifeguard course ticket. The price for a certified Lifeguard-Pro Instructor to purchase 1 Lifeguard course ticket is $129.99. But, in this calendar year, the customer already purchased Lifeguard course tickets from Lifeguard-Pro at $89.99 each. Therefore, the customer can purchase Lifeguard course tickets this calendar year for only $89.99 which is the lowest volume price discount that the customer achieved this calendar year. 

We have 4 convenient Group CPR & First Aid training options!

1. 1. Home-Study Course Only.  This is a comprehensive online course. Read your textbooks, study your instructional videos, and answer up to 230 exam questions to demonstrate and document your mastery of CPR & First Aid principles and practices. This course is excellent for those candidates seeking a thorough education for their own personal use and they are not seeking the certification to satisfy a mandatory government CPR & First Aid certification requirement.
      Price per candidate: $17.99

1. 1. Home-Study Course plus Live Instructor-Led Virtual Classroom.  This is a comprehensive online course. Read your textbooks, study your instructional videos, and answer up to 230 exam questions to demonstrate and document your mastery of CPR & First Aid principles and practices. Then, participate in a live interactive instructor-led classroom delivered through your computer. For your convenience, these instructor-led classes are available 7 days a week. This course is excellent for those candidates seeking a thorough education for their own personal use, or to satisfy most government CPR & First Aid certification requirements that specifically require live instructor-led training. This training option provides maximum convenience at a super-low price.
      Price per candidate: $24.99

1. 1. Traditional Style of Home-Study Course plus Live Instructor-Led In-Person Class at Your Facility on the Date You Reserve.  This is our most expensive training option. This is a comprehensive online course. Read your textbooks, study your instructional videos, and answer up to 230 exam questions to demonstrate and document your mastery of CPR & First Aid principles and practices. Then, participate in a live in-person training class at your facility on the date you reserve. This course is excellent for those candidates seeking a thorough education for their own personal use, or to satisfy all government CPR & First Aid certification requirements that specifically requires live in-person instructor-led training.
      Minimum training engagement fee – Call us for details

1. We Make You (or Your Staff) an Instructor in as Little as Two Days. You gain full control over your staff training and slash your prices by up to 85%. You (or your instructor candidate) will participate in our comprehensive online home-study course, where you will read, view, and study all course required materials. Then, you will participate in a live interactive instructor-led class delivered through your computer, where you will master all course required physical skills and course related  administrative tasks. You will then be authorized to certify your candidates in CPR & First Aid after they successfully complete their comprehensive online home-study course, and you verify in-person their CPR & First Aid physical skills.  As the instructor, you have total control over your staff safety training, plus you slash your certification costs by up to 85%.
   Price per candidate to become a CPR & First Aid Instructor: $199.00 
   Price per CPR & First Aid candidate trained by your instructor: $14.99

Which Training Option Do You Prefer? Select the training option that works best for you, and contact an Account Specialists for your per candidate price which decreases as the size of your group to be certified increases.

Remember, an Account Specialist can quickly get you the lowest price guaranteed, our inflation buster discount, or our already incredibly low prices.

Call Us or Book an Appointment for us to call you at the date and time that is most convenient for you.

Let’s train your group to prevent and respond to emergencies!

If your employer says that they only accept American Red Cross (ARC) certifications, don’t worry—there’s an easy path forward! Lifeguard-Pro certifications are considered legal equivalents to ARC certifications, and here’s why we’re confident this can be resolved:


Why Lifeguard-Pro is the Superior Option:

1. Legal Equivalence: All skills and knowledge contained in ARC courses are also included in Lifeguard-Pro certifications. There is no conflict, and the courses are interchangeable under legal and regulatory standards. If your employer allows ARC, then Lifeguard-Pro meets the same criteria.
2. Global Acceptance: Lifeguard-Pro certifications are accepted in all 50 U.S. states, U.S. territories, the U.S. military, USA Swimming, Scouting America (formerly Boy Scouts of America), and even in 46 countries around the world!

How to Address It with Your Employer:
If your employer has an “ARC-only” policy, it’s likely because they don’t yet know about Lifeguard-Pro or haven’t been approached to consider us. Simply reach out to your employer and let them know that Lifeguard-Pro certifications are universally accepted and meet the same industry standards.


Lifeguard-Pro’s Support:
We regularly work with schools, camps, pools, and employers to educate them on our certifications and get on their “approved” lists. If you’d like help working with your employer, let us know their contact details—we can connect directly with them to explain the equivalency and benefits of Lifeguard-Pro!


Remember, once your employer realizes how much more convenient, affordable, and comprehensive Lifeguard-Pro is, they’ll likely be thrilled to allow it. Trust me, we’ve done this many times before!

Ready to start your course?

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