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WHY WON'T MY CERTIFICATION REQUEST FORM (CRF) UPLOAD TO MY PROFILE?
If a student experiences difficulty uploading their Certification Request Form (CRF) to their Lifeguard-Pro.org Profile, it is almost always because of one of the following student errors:
(1) FILE SIZE IS TOO BIG. It states on your PROFILE page, your file must be LESS than 10.0 mb in size. If the file you are attempting to upload to your Lifeguard-Pro.org PROFILE is 10.0 mb in size or greater, it will NOT upload. Your internet browser (e.g., Chrome, Firefox, Internet Explorer, Safari, etc.) will not allow any file of 10.0 mb size or larger to be uploaded to your PROFILE. This is not a Lifeguard-Pro restriction. It is an internet browser (e.g., Chrome, Firefox, Internet Explorer, etc.) restriction.
To determine the size of your file, simply right click on the file and select PROPERTIES. If your file is 10.0 mb or greater, it must be reduced in size or it will not upload to your PROFILE.
The solution is to search Google.com for "How to Reduce File Size of [your file format: JPG, PDF or PNG]." Then, follow the instructions to resize your JPG, PDF or PNG file, so that it becomes LESS THAN 10.0 mb. Once the file is smaller than 10.0 mb, you should be able to successfully upload the file to your Lifeguard-Pro.org PROFILE.
(2) WRONG FILE FORMAT. To successfully upload your Certification Request Form to your Lifeguard-Pro.org PROFILE, your file must be in one of the following formats: (A) JPG; (B) PDF; (C) PNG; (D) TIF; (E) DOC; or (F) DOCX.
If your file is not in one of these formats, you must convert the file to one of these formats.
The solution is to search Google.com for "How to Convert [your current file type] file to [your required file type: JPG, PDF, PNG, TIF, DOC, or DOCX]". Then, follow the instructions to convert your file into a JPG, PDF, PNG, TIF, DOC or DOCX file. You should, then, be able to successfully upload your file to your Lifeguard-Pro.org PROFILE.
(3) UPLOAD ONE FILE AT A TIME. Upload only one document at a time. Upload one file, and then click SAVE. Then, upload your next file, and click SAVE. Repeat this one-at-a-time upload process, until you have uploaded all of your forms to your PROFILE.
(4) BAD INTERNET CONNECTION. Check your internet connectivity to confirm that it is ON and working properly.
The solution is to reboot your computer and/or router. Once you confirm that your internet connectivity is ON and working properly, try uploading your file to your Lifeguard-Pro.org PROFILE.
If you are still unsuccessful in uploading your file to your Lifeguard-Pro.org PROFILE, try uploading the file from another device (e.g., desktop computer, laptop, tablet, or phone).
AFTER UPLOADING FORMS, CLICK SAVE
After uploading your Certification Request Form (CRF) to your Lifeguard-Pro.org PROFILE, click SAVE to save your uploaded form in your Lifeguard-Pro.org PROFILE.
STILL NEED ASSISTANCE?
Once you have confirmed that none of the above common problems are responsible for your inability to upload your Certification Request Form (CRF) to your Lifeguard-Pro.org PROFILE, you should telephone us for assistance.
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