|
Easy Fix to 7 Common Login Errors
Most login errors can be easily fixed with the solutions provided below.
Before phoning customer service for assistance, review the quick & easy solutions below.
Please note, our first level of customer service is to read to you each of these 7 solutions below -- that almost always cures the problem!
(1) Only the Username & Password We Assigned to You Will Work
Only the username & password that we assigned to you, after you purchased your Home-Study Course, will enable you to login to Lifeguard-Pro.org and view your course materials. Your username and password must have been provided to you by Lifeguard-Pro, your employer or instructor. Otherwise, your username and password will not enable you to login in to Lifeguard-Pro.org and view your course materials.
(2) Usernames & Passwords are Case Sensitive
When entering your assigned username & password in to the Lifeguard-Pro login fields, make sure that you enter the username and password EXACTLY as we provided it to you.
Both your username & password are case sensitive, and require proper capitalization. Failure to enter your assigned username & password in to the login fields on Lifeguard-pro.org (EXACTLY as we provided it to you) will prevent you from being able to successfully login to Lifeguard-Pro.org.
(3) No Blank Spaces in Username or Password
When entering your username & password in the Lifeguard-Pro.org login fields, make sure that there are no blank spaces before or after either your username or password.
A blank space before or after your assigned username or password will prevent you from being able to successfully login to Lifeguard-Pro.org.
(4) Do Not Copy & Paste Username or Password into Login Fields
Do not copy & paste your assigned username or password in to the Lifeguard-Pro.org login fields.
Often times copying and pasting will add a blank space to the copied and pasted information, which will prevent you from being able to successfully login to Lifeguard-Pro.org.
When entering your username & password in the Lifeguard-Pro.org login fields, make sure that there are no blank spaces before or after either your username or password.
A blank space before or after your assigned username or password will prevent you from being able to successfully login to Lifeguard-Pro.org.
(5) Delete Your Browser History & Cache
If you logged in to Lifeguard-Pro.org, and then remained idle for a significant period of time, Lifeguard-Pro.org will log you out. However, the browser (Chrome, Firefox, Internet Explorer, Safari, etc.) on your computer may still think that you are logged in to Lifeguard-Pro.org. This confusion can prevent you from being able to access your course materials inside Lifeguard-Pro.org.
The solution is easy! Just delete your browser (Chrome, Firefox, Internet Explorer, Safari, etc.) history on your computer.
If you do not know how to delete your browser history, simply ask Google. Search "How to delete [name of browser: Chrome, Firefox, Internet Explorer, Safari, etc.] browser history". Then, follow the simple instructions.
Upon deleting your browser history, both Lifeguard-Pro.org and your browser will now know that you are properly logged out of Lifeguard-Pro.org. Then, you can properly login to Lifeguard-Pro.org.
The easiest way to avoid this problem is to log out of Lifeguard-Pro.org, when you are finished working on your course materials.
(6) When I Login and Click "START YOUR COURSE>> [Name of Course]", Lifeguard-Pro.org States "You are Not Authorized to View this Page!"
When you login to Lifeguard-Pro.org, and click "START YOUR COURSE>> [Name of Course]", you will be directed to your course instructions page.
Your course instructions page provides you with all of your course instructions and materials to complete your course (e.g., textbooks, videos, exams, forms, etc.). You are only authorized to view the course instructions page for the course that you purchased (e.g., Lifeguard, Lifeguard Instructor, Water Safety Instructor, Water Safety Instructor Trainer, Basic Water Safety, CPR Only, or First Aid Only).
If you successfully login to Lifeguard-Pro.org, but when you click on "START YOUR COURSE>>[Name of Your Course]", you are prevented from viewing the course instructions page for that course, then you either didn't purchase that course or our customer service team didn't provide you with the correct permissions.
If you did indeed purchase a course and you cannot view that course's instructions page, then contact customer service. Request customer service to correct your login permissions to enable you to access the instructions page for the course that you purchased.
Note, purchasing a Lifeguard course will permit you to access only the Lifeguard course instructions page ("START YOUR COURSE>>LIFEGUARD"). This page includes the course instructions for all Lifeguard courses, and the included CPR for Healthcare Provider course, and First Aid course. Stated another way, the Lifeguard course instructions page, includes all of the Lifeguard, CPR, and First Aid instructions and materials that you will need to successfully complete any Lifeguard-Pro Lifeguard course.
Purchasing a Lifeguard course will NOT allow you to view the "START YOUR COURSE>> WATER SAFETY INSTRUCTOR" course instructions page, "START YOUR COURSE>> CPR" course instructions page, nor "START YOUR COURSE>> FIRST AID" course instructions page.
(7) If After Trying All of the above Remedies, You Still Cannot Login to Lifeguard-Pro, Contact Technical Support
If you could not fix your login problem with the above remedies, click the link to our Contact webpage. Fill out our contact form and submit your message to us reporting your technical problem.
Our Technical Support team will first test each of the above remedies.
If none of the above remedies enable you to login and access your course instructions page, then our Technical Support team will reset your username & password. Our Technical Support team will then email to you a new username & password, which will enable you to successfully login to Lifeguard-Pro.org and access your course instructions and materials.
|
