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What Happens if I Fail the Course?
PART ONE:
Part One of each certification course is the online Home-Study course.
You will have 3 attempts to pass each required exam. This part of the course does not usually present a problem for most candidates. This part is straight-forward and easy to pass, as long as you read the course textbooks and study the course videos.
[If you have a documented learning disability or English is not your native language, contact us to inquire about alternative testing arrangements.]
PART TWO:
Part Two of each certification course is the Instructor-Led Training Session. If you fail to pass your Instructor-Led Training Session, you will not immediately fail the course.
Rather, you will be invited to join us in any other Instructor-Led Training Session to re-attempt the required physical skills that you did not pass in your initial Instructor-Led Training Session. There is no charge for you to attend an additional Instructor-Led Training Session with other paying students. In that group class you will only be required to successfully complete the required physical skills that you failed to complete during your initial Instructor-Led Training Session.
[Note, the instructor is not required to schedule or conduct a private class just for you to re-attempt the required physical skills that you failed to complete during your initial Instructor-Led Training Session.]
For up to 6-months, you may attend as many group Instructor-Led Training Sessions as you need to pass all of the required physical skills for certification.
Alternatively, if at your Instructor-Led Training Session, you failed to pass the required physical skills for a specialty certification (e.g., Lifeguard-Deep Pool, Lifeguard-Waterfront or Lifeguard-Youth Camp), but you satisfied all of the required physical skills for a lesser certification (e.g., Lifeguard-Shallow Pool or Lifeguard-Swimming Pool), you can accept the lesser certification for which you passed all certification requirements.
THINK OF OUR INSTRUCTORS AS YOUR PERSONAL COACH
Keep in mind that our instructors do not want to fail you. Think of our instructors as your coach dedicated to coaching you toward satisfying the requirements for certification. We're on your side!
Talk to us and you’ll discover that there is nothing to fear.
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